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Frequently Asked Questions (FAQ)

General Insurance Questions

We’re proud to be a local, independent insurance agency that offers personal, neighborly service backed by national carriers. You’ll get a real person, real advice, and real protection every step of the way.
An independent insurance agency just like us, partners with multiple top-rated insurance carriers instead of just one. This allows us to compare quotes and coverage options, so you get the best protection at the best price. We work for you, not the insurance company.

We provide both personal and commercial insurance, including:

  • Auto Insurance
  • Homeowners, Condo & Renters Insurance
  • Umbrella Insurance
  • Motorcycle, Marine, & RV
  • Flood Insurance
  • General Liability
  • Commercial Property
  • Flood Insurance
  • Workers’ Compensation
  • Commercial Auto
  • Cyber Liability

And more!

Common ways to save include bundling home and auto policies, maintaining a good credit score, increasing your deductible, and discounts for things like security systems or safe driving records.

It depends on the type and frequency of the claim. Small or at-fault claims can affect your rate. We’ll help you understand when it’s worth filing and when it might be better to pay out of pocket.

Yes. You can switch anytime. We’ll handle the paperwork and make sure there’s no lapse in coverage.

A deductible is the amount you pay out of pocket before your insurance coverage begins to pay for a loss. For example, if you have a $500 deductible and $2,000 in covered damage, you’d pay $500, and your insurer pays $1,500.

Homeowners & Renters Insurance

Homeowners insurance generally covers your dwelling, personal belongings, liability protection, and additional living expenses if you’re displaced after a covered loss.
Standard homeowners policies do not cover flood damage. You’ll need separate flood insurance, which we can help you add through our carriers.

Yes! Renters insurance protects your personal belongings and liability, even if your landlord’s policy covers the building itself.

No. Home-based businesses need additional coverage or a business policy. We can help make sure your business property and liability are properly protected.

Auto Insurance

“Full coverage” typically refers to a combination of liability, collision, and comprehensive insurance — covering both damage you cause to others and damage to your own vehicle.
Yes, typically if they have your permission. However, coverage can vary depending on your policy and relationship to the driver. Check with your agent to confirm your coverage.

If you use your vehicle for business purposes then yes. Using a vehicle for deliveries, transporting tools, or client visits, you likely need commercial auto insurance for full protection.

Business & Commercial Insurance

It depends on your operations, but most need:

  • General Liability Insurance
  • Commercial Property Insurance
  • Workers’ Compensation
  • Commercial Auto Insurance
  • Cyber Liability Insurance
  • Commercial Bonds

We can tailor a package that fits your industry and budget.

A COI is proof of insurance coverage, often required by clients, landlords, or contractors to confirm your business is insured.

General Liability covers bodily injury or property damage to others. Professional Liability (Errors & Omissions) covers mistakes in your professional work or advice. Many businesses carry both for complete protection.

Yes. Even small companies can be targets of data breaches or ransomware attacks. Cyber liability insurance helps pay for recovery costs, legal fees, and notification expenses.

A BOP bundles general liability and property insurance into one affordable package, ideal for small to mid-sized businesses.

Umbrella & Specialty Coverage

Umbrella insurance acts just like an umbrella, over all your other insurance policies, giving you extra liability coverage beyond your home and auto policies. It helps protect your assets if you’re sued for more than your base policy limits.

Yes, you can add a commercial umbrella policy to extend your business liability limits for major claims.

Yes, possibly. Many flood claims come from moderate-risk areas, heavy rain, melting snow, or poor drainage can all cause flooding.

Customer Service & Claims

You can contact us or contact your insurance carrier’s claims department directly. We’re always here to help answer your questions.

Call or email us anytime to add a driver, vehicle, property, or make coverage changes. Keeping your policy current ensures you stay properly protected.

We recommend reviewing your coverage annually or after major life or business changes, like buying property, changing vehicles, or expanding your business.

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